FAQs

See our frequently asked questions. It the answer to your question is not below, feel free to email info@moonyandco.com

Do you ship internationally

At this time we do not ship internationally.

What forms of payment do you accept?

We accept all major credit card providers, PayPal, Google Pay, Apple Pay, Meta Pay & Shop Pay.

How long will it take for me to receive my order?

Items on our site are made-to-order to allow for better quality control and product management. Please allow 2-3 days for order processing and fulfillment. After your item(s) have been processed, you will receive a tracking code.

Shipping is an additional 5-8 days after fulfillment to be delivered. If you have not received your order after 8 days feel free to contact us at info@moonyandco.com

What happens if my package is returned to sender?

If your order is sent back to our warehouse please email us at info@moonyandco.com with confirmation of your shipping address and order number and we will investigate. If the reason for return by carrier is “insufficient address” we will be able to reship. Depending on the scenario, the customer may be responsible for any additional shipping charges.

Why does the print look faded?

With DTG (direct-to-garment), designs are printed directly onto the garment and absorbed into the fabric. We use the DTG method for most of our t-shirts.

  • DTG inks are eco-friendly, CPSIA-compliant, non-toxic, non-hazardous, and soluble in water. They're free from heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE).
  • Opaqueness varies depending on the garment. Lighter weight garments with more cotton content, such as t-shirts will have a more opaque print result. Heavier weight garments, such as sweatshirts and hoodies, will have a less opaque print result because the fabric is thicker and will absorb the water based ink more. This results in seeing the garment through the print a bit.
Why does my shirt have a vinegar smell and/or a yellowish color cast?

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white or yellowish residue. Don’t worry that is not unusual- its from a fixation agent applied during the printing process and it is not permanent.

Fixation agent (also known as pre-treatment) is used for all DTG prints. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment. Neither the residue nor the smell is permanent and both should go away after one wash.

How do I report a problem with my order (including damaged goods)?

Please submit 2-3 photos of the problem (at least one full shot of the garment, and/or 2 different angles of the issue) and a description of the problem to: info@moonyandco.com within the first 7 days of receiving your items. It is important to send your photos with your initial inquiry first to ensure we solve your problem as quickly as possible.

Can I return my order?

At this time we can not except returns or refunds. All sales are final. All products are produced at the time of your order.

Can I exchange my item?

Currently we are unable to provide exchanges.